1 reviews | Active since May 2015
No response about complaints
Since MTN took over Nashua mobile its one disaster after another one. They block my phone tume and again for no reason saying i've reach my \credit limit"! I dont know ehat that is and I dont have any \""limits\"" on my contract. Then I have previous inquiries that is still not resolved and the lady that helped me with my upgrade told me she would help me and she would get back to me. I am still waiting for that. <br> <br> I've logged the complaint in the last week of May and I am still waiting. I even have 2 reference numbers (*** and ***) and still they couldnt help me. <br> <br> When I so go into the store they give alot of excuses why its not resolved. They mainly blame the strike! <br> <br> I am so furious and dissapointed in these companies. """
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. Your line has since been reinstated. You may contact 808 if you require your credit limit to be increased.
Our system shows that a credit of R346.72 for BIS and R134.99 for 150MB bundle were both credited on the 11th of June 2015. The request for the H/W Fees is still pending with our billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit that has been put in place is as per the request from the NCA (National Credit Act). It services as a risk measure in the customers favour as per the NCA. Your line has since been reinstated. You may contact 808 if you require your credit limit to be increased.
Our system shows that a credit of R346.72 for BIS and R134.99 for 150MB bundle were both credited on the 11th of June 2015. The request for the H/W Fees is still pending with our billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,