No response
<p>I would like to cancel my tablet contract, but sadly they do not respond or want to help me. So I wrote them this letter. . . </p> <p> </p> <p>Dear MtN,</p> <p> </p> <p>I want to start off with saying, that I tried to call, but you would not accept my call. I tried to send you an email. But you would not read it. So I’m trying this note, and I hope you understand.</p> <p> </p> <p>We’ve known each other for a number of years, and we’ve had some good times and some bad times. Looking back, you were such a loving and caring person when we first met. We bought a phone together, but despite all the good times, I needed my space. So I cancelled my cellphone contract a while ago, and now have it on prepaid. Which is much better for me. And I am glad you respect and understand that.</p> <p> </p> <p>Now the time has come for me to go my own way.</p> <p> </p> <p>I would like to cancel my tablet contract as well.</p> <p> </p> <p>I hope that you can find it in your heart to give me this space.</p> <p> </p> <p>Please remember that you are a great person, and will always be. I think there is someone out there for you. it’s just not my tablet contract. We have tried for 24 months now. Actually almost 25 months now. It’s not working. You are needy. You send my repeated messages. Sometimes even late at night. You know that I don’t sms from my tablet. You know that I only use data. My friends are laughing at me, they said you changed me. Perhaps they are right?</p> <p> </p> <p>Before you ask. No. there is no one else in my life. I just need some time alone. Vodacom and CellC has nothing to do with it. This is my own decision. The time is now.</p> <p> </p> <p>Please will you accept this letter of mine. And set me free?</p> <p> </p> <p>Your sincerely</p> <p>Tami</p> <p> </p> <p>PS: Still no reply. Think they are taking the breakup a bit bad...</p>
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Replies (3)
MTN South Africa's replyOfficial
25 Aug 2016, 10:07Good day Thami Loots,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further on your cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply25 Aug 2016, 10:07
Official
Good day Thami Loots,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further on your cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
's updateReviewer Update
25 Aug 2016, 13:18Still NO CALLL!!!!!!!!
PHONE ME *** so that i can get my written notice to the right person!
's update25 Aug 2016, 13:18
Reviewer Update
Still NO CALLL!!!!!!!!
PHONE ME *** so that i can get my written notice to the right person!
's updateReviewer Update
26 Aug 2016, 12:43Dear MTN,
You must be taking this letter really bad. You promised you will phone me. However, you never did.
I told you that I am going to tell my friends, so you'd better phone. But still you haven't.
So I told my friends.
And no, I am, still not, going to post my cellphone number on the public space.
Ii have sent it to you via email (that electronic mail thingy that you ignore), as well as on a direct message on Twitter (that the letter message tab that you ignore), and in a private post here (that you also ignore).
Maybe you should use the extra money you made off me, and buy yourself some reading glasses or perhaps a dictionary, not sure what's the hold up.... perhaps its because you dont understand. read this, very slowly, so that it sinks in.
I WANT TO CANCEL MY TABLET CONTRACT
Kind Regards
Tami
's update26 Aug 2016, 12:43
Reviewer Update
Dear MTN,
You must be taking this letter really bad. You promised you will phone me. However, you never did.
I told you that I am going to tell my friends, so you'd better phone. But still you haven't.
So I told my friends.
And no, I am, still not, going to post my cellphone number on the public space.
Ii have sent it to you via email (that electronic mail thingy that you ignore), as well as on a direct message on Twitter (that the letter message tab that you ignore), and in a private post here (that you also ignore).
Maybe you should use the extra money you made off me, and buy yourself some reading glasses or perhaps a dictionary, not sure what's the hold up.... perhaps its because you dont understand. read this, very slowly, so that it sinks in.
I WANT TO CANCEL MY TABLET CONTRACT
Kind Regards
Tami