No response
<p>It's been over a week now and Mtn hasn't made a point to respond to my enquiry. This is the second report and nothing has been done. Then they gonna suspend my account for extra payment that I don't know anything about. How long does it take to come back to a person. Is the only one person who handles enquires? This is really annoying and very disappointing. This how Mtn treats their customers. Wow. I'll never recommend anyone to use Mtn cos they are very useless.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Aug 2016, 14:35Good Day Seipone Sebotha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the matter was attended to yesterday. Please note that the self service Recurring Data you purchased was charged to your account. Thank you for the payment of R100.00 that we have received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply11 Aug 2016, 14:35
Official
Good Day Seipone Sebotha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the matter was attended to yesterday. Please note that the self service Recurring Data you purchased was charged to your account. Thank you for the payment of R100.00 that we have received.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,