1 reviews | Active since Nov 2010
<p>On January 2016 I went in to the mtn walk-in centre at somerset mall. I had 2 contracts which was already over the required contractual period of 24 months. I wanted to cancel these contracts.</p> <p>I was help by an agent called: Mr Timothy Nkejane. I filled in the required cancellation forms and was told that both the contracts were now officially cancelled. However, mtn still deducted from my banking account for one contract. I went in to see Mr Timothy Nkejane again and was told that he made an error with the relevant contract ( ********** 791). However, he promised to rectify the problem and that i would be refunded.</p> <p>He even went so far as to tell me that he was changing jobs and would start working at mtn in Westgate Mall. I went to westgate mall on numerous occasions but Mr Timothy Nkejane suddenly had dissapeared! No one knows where he is! He dont respond to any of my communications!</p> <p>Can somebody please help me?!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that the number ********** 91 have been migrated to prepaid as per your request and we passed the credit of R381.90 for late cancellation,will reflect in your contract account within 5 to 7 working days.
warm regards
mike
REQ: **********
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that the number ********** 91 have been migrated to prepaid as per your request and we passed the credit of R381.90 for late cancellation,will reflect in your contract account within 5 to 7 working days.
warm regards
mike
REQ: **********
Best regards,
Good day Mike.
Since your response a few weeks ago nothing happened from your side. You promised that an amount of R381 would be deposited into my account within 5-7 working days. But nothing of this nature has transpired! I am sitting with same situation I had with Mr Timothy.
Juliet
Good day Mike.
Since your response a few weeks ago nothing happened from your side. You promised that an amount of R381 would be deposited into my account within 5-7 working days. But nothing of this nature has transpired! I am sitting with same situation I had with Mr Timothy.
Juliet
Good day Mike.
Since your response a few weeks ago nothing happened from your side. You promised that an amount of R381 would be deposited into my account within 5-7 working days. But nothing of this nature has transpired! I am sitting with same situation I had with Mr Timothy.
Juliet
Good day Mike.
Since your response a few weeks ago nothing happened from your side. You promised that an amount of R381 would be deposited into my account within 5-7 working days. But nothing of this nature has transpired! I am sitting with same situation I had with Mr Timothy.
Juliet
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