NO RESPONSE
<p>On Friday, 22nd of July my lines were suspended. I did not receive an sms or anything just was cut from the network. When I realised it I phoned 808 to be told my account was handed over to legal and that I need to phone them but they do not work over weekends. I can't even receive an sms or phone call.</p> <p>This morning I phoned just to have the phone ring in my ear and I need to hold on for more than 5 minutes with no response. This cost money as it is a landline that is dailed by a cellphone number.</p> <p>I phoned 808 again to be told again the account is with legal and that I need to speak to them. After telling the persons that I can't get hold of them on their direct number he gave me another number which I tried with no luck as well.</p> <p>When I try to phone the number now it just cutts off in my ear. How are you suppose to get this sorted out if no one will talk to you or assist you in solving the problem?</p> <p> </p> <p>Is MTN really in the service of losing customers?? Especially ones that has been loyal from the start to them?</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
25 Jul 2016, 09:08Good day Gerda Nel,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply25 Jul 2016, 09:08
Official
Good day Gerda Nel,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
's updateReviewer Update
25 Jul 2016, 09:49Good day Ayanda,
Thank you for your reply. But how are they going to contact me if my line do not accept phone calls / sms / whatsups / emails??
Nobody can get hold of me and that is my problem.
's update25 Jul 2016, 09:49
Reviewer Update
Good day Ayanda,
Thank you for your reply. But how are they going to contact me if my line do not accept phone calls / sms / whatsups / emails??
Nobody can get hold of me and that is my problem.