1 reviews | Active since Nov 2014
<p>On saturday my Financè went to mtn to renew his contract. He wanted to keep his current contract and asked the salesman Tshepo if he can have the samsung A5 on his current contract. He was advised that he can only have the Samsung A3 on his current contact do to the fact that a he is on a lower contract package. He told the salesman he is not interested. He told me to wait and spoke to his Managed Edwin. He advised that my financè can have the Samsung Galaxy A5 on his current contract but in stead of paying R229 per month he would pay R269 per month. He was told the R40 increase was to facilitate for the for the phone price. My Financè was happy and told them that he just wants to speak to his fiance and that he would come back on Sunday. Upon his return on Sunday the salesman who helped him Tshepo was not there and the other salesmen could not help me and told me that they cannot structure a contract like that for me. He explained to them what he was told and they told me they cant help me. He asked so speak to the manager who was not there. He asked them to ask Tshepo to please call him on monday. No one called him on Monday and He went late night to the store to be told that Tshepo had left. He asked again to be called. On Tuesday Tshepo the saleman called him and told him that he cannot help me with my contract and he made a mistake. My Financè asked him if he could speak to Edwin the manager who was apparently busy on the other line. He asked him to tell the manager to call me regarding my contract renewal and till now he has had no call from the Mnt clearwater manager. Is this the service loyal clients recieve???</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
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