No response
<p> I handed my phone in at MTN East Rand Mall on 6 June 2016 for repairs. I phoned the repairs service number this morning ( ********** 349) only to be told they do not have my phone and I should go back to MTN East Rand Mall. This is the worst **** ever. I have been without a phone for more than 2 weeks and MTN has done nothing. It is apparently still with the branch. I need my phone urgently and this is totally unacceptable. I will be receiving a full invoice at the end of the month for a service I do not even have. Pathetic. I tried calling the MTN branch, but their number just rings. I will have to go down there myself to find out where my phone is.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,