FH
Frans H
1 reviews | Active since Mar 2015
14 Mar 2015, 20:46
No response
I did a Sim swop 3 days ago, due to my phone being lost. The new simcard was supposed to be activated within 2 - 24 hours. Now more than 3 days later it is still not activated. Numerous calls to the Customer Care line visits to different branches, and still nothing.On l the call line you hold on forever to no avail. At the branch they are unable to help me and just blame it on the system. Not even email communication resulted in anything. I just get a standerd message as reply.
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2015, 16:29Hello Frans Haasbroek,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the sim card is active and all services are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the sim card is active and all services are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 16:29
Official
Hello Frans Haasbroek,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the sim card is active and all services are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the sim card is active and all services are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,