no response

As mtn customer I'm very disappointed with the manner in which my case was handled. On 23 November 2015 I went in store to apply for another contract phone to see if I qualify, given the fact that it was a Sunday I understood that the response time would take a bit long but I never anticipated this. I further went in to check if my documents were being processed and the gentleman who was assisting me Sipho didn't even bother to check for us. After his colleagues asked him if he has checked the progress of his applications he just responded by saying he doesn't know which I found to be very rude. If this is the attitude customers as receiving from walk in stores then it really is a problem. I also work at front desk and I believe the motto is and will forever be to keep the client happy, if mtn is not keen on assisting or being helpful then maybe our business is not needed and we can take it elsewhere. I believe as a customer I'm providing a service and assisting in feeding affamily as is done by someone else to me and I demand to be treated with courtesy and respect. To date I still haven't received a response and I'm impatiently waiting.