PN
Paul N
1 reviews | Active since Nov 2015
10 Nov 2015, 12:09
No Response
I purchased a 24 hour unlimited data bundle via loyalty points. Then was charged for the data I used at out of bundle rates. Been trying to resolve this since May. Have tried via email and in person. <br> Today they have the cheek to suspend my account without notice and with this still flagged as an outstanding issue.<br> I've now raised this with icasa as I've exhausted all options with MTNSP.<br>
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MTN South Africa's replyOfficial
11 Nov 2015, 10:36Hello hellomtn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was resolved ,and no credit is due as an sms is send how to activate the bundle after purchasing it .
please feel free to contact us should you require additional information.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was resolved ,and no credit is due as an sms is send how to activate the bundle after purchasing it .
please feel free to contact us should you require additional information.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply11 Nov 2015, 10:36
Official
Hello hellomtn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was resolved ,and no credit is due as an sms is send how to activate the bundle after purchasing it .
please feel free to contact us should you require additional information.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was resolved ,and no credit is due as an sms is send how to activate the bundle after purchasing it .
please feel free to contact us should you require additional information.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,