NO RESPONSE

My phone broke last week Wednesday, I contacted mtn customer care to help with my phone and they told me to call the technical department, however they couldn't help. I then contacted mtn insurance and no one answered. I then emailed mtn insurance and they still haven't responded. I wanted to take the phone in on the weekend and was told that repairs only get done in the week. I work and cant get off, I need to know what's happening with the insurance department. They want me to pay my account every month, but they cant even provide customer service. Its totally pathetic