1 reviews | Active since Sept 2015
No response
Went into shop at MTN The Paddocks sh centre in Milnerton. Bought a car charger for a Samsung phone. R 199.00. Bought on 7th Sept. Not working. Took back morning of 8th Sept. Tried another in the car with a sales consultant. Still not working. She gave me the assurance that the area manager, AquillIino <br> To date I am still awaiting an answer to collect the new charger or a refund. Nobody gets back to you, they have my telephone numbers and phoning the sales area manager, he does not take your calls. Try the number and see....***. The staff totally won't get involved and the area manager or whatever he is, is absolutely pathetic and can't hold a position of manager or one of client control. Why do I have to go up and down to find out what is happening. What kind of service is this!!!!and why is he so mighty to take calls. You work in a service industry....go do more training. 2 weeks later I still don't have a resolve. Staff won't get involved either.....They close off when I walk in...<br> Ino
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
