SH
Susan H
1 reviews | Active since Sept 2015
17 Sept 2015, 17:45
No response
I called in to cancel my contract on 30 June 2015 (Mtn ***. To date it was not done. I keep on phoning and every time I am told that the call centre will forward a cancellation email to the relevant department. I since send a mail also on 1 September 2015 to request a cancellation. I have 3 MTN Reference numbers (***) and (***). The best is I am still billed every month for this contract. I asked for the dept. Number but the call centre said they have no number just email. The cell number in question is ***.
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MTN South Africa's replyOfficial
18 Sept 2015, 12:23Hello Susan Helm,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Sept 2015, 12:23
Official
Hello Susan Helm,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,