MG
Marius G
1 reviews | Active since Mar 2009
18 Feb 2015, 13:48
NO RESPONSE
Thank you MTN for not responding to my first complaint. Here it is again<br> <br> On the 10th Dec after receiving a huge invoice, After being advised by the call center, I mailed and asked that my R69pm 1GB data product be capped (Ref ***). In the mean time I received further invoices for extra data used, complained again (Ref ***) , lodged a complained on hello Peter and was ignored.<br> <br> Today, 70 days later I got the reply on ,my first query. Just to be told they cannot cap my data. I demand that the extra charges be refunded.
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MTN South Africa's replyOfficial
27 Feb 2015, 15:37Hello goodbad,
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and we see the months of December 2014 & January 2015 you exceeded your 1GB data bundle provisioning, the additional usage was added to the account.
We see the additional charges (packet switch data calls) added up to R598.86. The usage was deemed valid as it was initiated from the SIM card. From a complaints resolution perspective we can offer you a credit of R299.43 (50%).
Please can send us an e-mail to *** confirming if you accept the credit. We will then process the credit accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and we see the months of December 2014 & January 2015 you exceeded your 1GB data bundle provisioning, the additional usage was added to the account.
We see the additional charges (packet switch data calls) added up to R598.86. The usage was deemed valid as it was initiated from the SIM card. From a complaints resolution perspective we can offer you a credit of R299.43 (50%).
Please can send us an e-mail to *** confirming if you accept the credit. We will then process the credit accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply27 Feb 2015, 15:37
Official
Hello goodbad,
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and we see the months of December 2014 & January 2015 you exceeded your 1GB data bundle provisioning, the additional usage was added to the account.
We see the additional charges (packet switch data calls) added up to R598.86. The usage was deemed valid as it was initiated from the SIM card. From a complaints resolution perspective we can offer you a credit of R299.43 (50%).
Please can send us an e-mail to *** confirming if you accept the credit. We will then process the credit accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and we see the months of December 2014 & January 2015 you exceeded your 1GB data bundle provisioning, the additional usage was added to the account.
We see the additional charges (packet switch data calls) added up to R598.86. The usage was deemed valid as it was initiated from the SIM card. From a complaints resolution perspective we can offer you a credit of R299.43 (50%).
Please can send us an e-mail to *** confirming if you accept the credit. We will then process the credit accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,