CP
Catherine P
1 reviews | Active since Feb 2013
01 Sept 2015, 09:35
No response
To date I have not received a response to the complaint logged on 21 July 2015.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Sept 2015, 12:18Hello ct***4,
We are sorry for any inconvenience caused and for the delayed response to your post.
We've managed to locate your initial post and see that a response was given by Bongi. She confirmed that you can and will only be able to purchase data bundles with purchased airtime and not provisioned airtime (R500.00) that you receive on a monthly basis.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post.
We've managed to locate your initial post and see that a response was given by Bongi. She confirmed that you can and will only be able to purchase data bundles with purchased airtime and not provisioned airtime (R500.00) that you receive on a monthly basis.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 12:18
Official
Hello ct***4,
We are sorry for any inconvenience caused and for the delayed response to your post.
We've managed to locate your initial post and see that a response was given by Bongi. She confirmed that you can and will only be able to purchase data bundles with purchased airtime and not provisioned airtime (R500.00) that you receive on a monthly basis.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post.
We've managed to locate your initial post and see that a response was given by Bongi. She confirmed that you can and will only be able to purchase data bundles with purchased airtime and not provisioned airtime (R500.00) that you receive on a monthly basis.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,