NO RESPONSE!!!

So my wife and I are relocating to the UK, we're paying off all our debt before we do so.<br> So I went to Mtn to acquire a settlement amount for my contract which has 6 months remaining and I was advised that I should do it via the call center.<br> Subsequently I called and I was advised to go back to the branch.<br> After calling in time after time hoping to get through to a different consultant with more knowledge on the process I got through to a consultant who said they are sending a request through to retentions who will then email me the settlement after 7 working days, which I think is ridiculous.<br> After trying a few more times and getting different stories every time I got through to a consultant seeming willing to help however couldn't resolve my issue, I asked to speak to someone superior and as always the response was that the team leader or manager was in a meeting.<br> After a few minutes I was provided with an estimated amount which doesn't really help as I need the exact amount to settle the account. The consultant's details were taken down as well as that of the team leader and still I have got no response.<br> Surely it cannot take that long to be given a settlement amount verbally.