MG
Michael G
1 reviews | Active since Dec 2013
15 Jul 2015, 10:28
No response
I placed two complaints against Mtn the latest was 9 July still had no response from you
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 15:26Hello m1k3,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records our collections department has emailed you with regards to your query (Please note that the outstanding amount to settle your account is R7,631.71. If you want to settle the account with MTN in full it needs to be a once off payment. The account has been handed over for collection due to non-payment .
We do apologise for any inconvenience you might have experienced during the time trying to contact MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records our collections department has emailed you with regards to your query (Please note that the outstanding amount to settle your account is R7,631.71. If you want to settle the account with MTN in full it needs to be a once off payment. The account has been handed over for collection due to non-payment .
We do apologise for any inconvenience you might have experienced during the time trying to contact MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 15:26
Official
Hello m1k3,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records our collections department has emailed you with regards to your query (Please note that the outstanding amount to settle your account is R7,631.71. If you want to settle the account with MTN in full it needs to be a once off payment. The account has been handed over for collection due to non-payment .
We do apologise for any inconvenience you might have experienced during the time trying to contact MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records our collections department has emailed you with regards to your query (Please note that the outstanding amount to settle your account is R7,631.71. If you want to settle the account with MTN in full it needs to be a once off payment. The account has been handed over for collection due to non-payment .
We do apologise for any inconvenience you might have experienced during the time trying to contact MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,