DH
Derek H
1 reviews | Active since Mar 2014
09 Jul 2015, 15:24
No response
Why is Mtn allowed to hold us responsible for their actions. I have been a loyal customer for over 20 years and get treated like this. Could not get hold of anyone at Mtn to assist me with an account query for the last month. Utterly disgusting
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MTN South Africa's replyOfficial
24 Jul 2015, 13:28Hello derek_howells,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have tried calling you today without any luck. Please contact our offices with the nature of your complaint so that we can investigate the matter and provide you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have tried calling you today without any luck. Please contact our offices with the nature of your complaint so that we can investigate the matter and provide you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,
MTN South Africa's reply24 Jul 2015, 13:28
Official
Hello derek_howells,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have tried calling you today without any luck. Please contact our offices with the nature of your complaint so that we can investigate the matter and provide you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have tried calling you today without any luck. Please contact our offices with the nature of your complaint so that we can investigate the matter and provide you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,