WS
Werner S
1 reviews | Active since Apr 2013
06 Jul 2015, 12:25
No Response
I logged a call ref nr #***8 on 26 June 2015. This is with regards that I am being billed for airtime, even thought I don't use up my free minutes. I have sent follow up mails to customer service, but they don't even respond.
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Replies (1)
MTN South Africa's replyOfficial
13 Jul 2015, 15:06Hello StippieWP,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are incurring additional Packet switched data calls on your line, this is data charges and not calls made. You only incurred additional call charges in the month of May as you had used up all your provisioned airtime.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are incurring additional Packet switched data calls on your line, this is data charges and not calls made. You only incurred additional call charges in the month of May as you had used up all your provisioned airtime.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 15:06
Official
Hello StippieWP,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are incurring additional Packet switched data calls on your line, this is data charges and not calls made. You only incurred additional call charges in the month of May as you had used up all your provisioned airtime.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you are incurring additional Packet switched data calls on your line, this is data charges and not calls made. You only incurred additional call charges in the month of May as you had used up all your provisioned airtime.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,