NH
Nico H
1 reviews | Active since Jun 2013
01 Jul 2015, 20:57
NO RESPONSE
I HAVE QUERIED MY CONTRACT #A*** WITH THE ABOVE, BUT DON'T GET NO RESPONSE.<br> THE MTN ACTIVE FACILITY IS LOCKED AND THE LAST AVAILABLE BILL IS AUG 2014 AND I VHAVE BEEN PAYING UP TO AND INCLUDING APRIL 2015. MY CONTRACT EXPIRED IN JAN 2015.<br> PLEASE HELP.<br> <br> NICO VAN HEERDEN<br>
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MTN South Africa's replyOfficial
13 Jul 2015, 15:47Hello nico@2507,
We are sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that the account is still in arrears with an amount of R507.00. This is an arrears amount that was not paid in January 2015. Also note that your MTN Active account will remain locked as the account has a legal status.
The account can only be closed off after the arrears amount of R507.00 has beem paid in full.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that the account is still in arrears with an amount of R507.00. This is an arrears amount that was not paid in January 2015. Also note that your MTN Active account will remain locked as the account has a legal status.
The account can only be closed off after the arrears amount of R507.00 has beem paid in full.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 15:47
Official
Hello nico@2507,
We are sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that the account is still in arrears with an amount of R507.00. This is an arrears amount that was not paid in January 2015. Also note that your MTN Active account will remain locked as the account has a legal status.
The account can only be closed off after the arrears amount of R507.00 has beem paid in full.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that the account is still in arrears with an amount of R507.00. This is an arrears amount that was not paid in January 2015. Also note that your MTN Active account will remain locked as the account has a legal status.
The account can only be closed off after the arrears amount of R507.00 has beem paid in full.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,