AC
Annette C
1 reviews | Active since Oct 2013
13 Feb 2015, 14:53
NO RESPONSE
I have 4 accounts with MTN and this for over 20 years. My previous internet contract was 2 gig day time internet never used up in a period of a full month over 3 years. When I renewed the contract I was told I should change to 1 GIG seeing that I never use up 2GIG. The new contract is the same now 2 gigs which are now used up in 2 days and I am still doing exactly the same thing. MTN was contacted on several occasion without joy. They have billed me exsesively, and will do so again if they dont sort this problem.<br> My account and internet data must be sorted. I will turn to the consumer board if necessary
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MTN South Africa's replyOfficial
24 Feb 2015, 13:47Hello Annettez,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 13:47
Official
Hello Annettez,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Best regards,