No Response

On 9 June I sent an e mail to MTN (because after numerous attempts, no-one picked up the phone) and immediately received an automated response. Reference number [#***3] which promised a reply as soon as possible. Nothing has been received to date, so I have tried this morning to call their Head office - I got through twice after long waits of repetitive inane \music""; Mr Bulbulia. I have subsequently called back and have been waiting for the phone to be picked up for over 16 minutes; and still counting!<br> So as at 12:15 on 17 June; I have yet to receive any communication from MTN despite having now spent about an hour waiting on the phone; tried to speak to a senior executive; and sent two e mails. Why do they think I should even try to be a customer; if this is how I'm treated?<br> I have; incidentally;been an MTN client for about 20 years!<br> The nature of the original complaint is that I appear to have been overcharged and want them to explain their methodology."""