WL
WENDY L
1 reviews | Active since Dec 2014
28 Jan 2015, 15:59
NO RESPONSE!!
On the 16 January 2015 - I sent an email to the Retentions Department wanting to cancel my contract. On the response it says \Feedback within 3 Business Working Days". Note it is now the 28 January 2015 and I have still not received any feedback."""
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MTN South Africa's replyOfficial
11 Feb 2015, 12:58Hello wlesar,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply11 Feb 2015, 12:58
Official
Hello wlesar,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number was migrated to pre-paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,