CK
Carlize K
1 reviews | Active since Jan 2014
15 Jun 2015, 14:23
No response
I submitted a claim for Laptop insurrsance, received the received return email with the follwoing reference and never heard from MTN again.<br> <br> Laptop Insurance Claim form A*** [#***4]
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MTN South Africa's replyOfficial
18 Jun 2015, 19:19Hello knoesie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is no insurance on the number linked to your identity number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is no insurance on the number linked to your identity number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 Jun 2015, 19:19
Official
Hello knoesie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is no insurance on the number linked to your identity number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is no insurance on the number linked to your identity number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,