tM
thabani M
1 reviews | Active since Mar 2013
08 Jun 2015, 15:11
no response
I have submitted a claim for insurance , however the department never answers the phone and the machine keeps telling I have entered a wrong number , yet I can clearly see the number on the display screen of my landline ..... furthermore they has been no contact from mtn as I clearly stated to the lady that my claim was urgent as I genuinely depend on my phone to earn an income , without it I will not be able to pay mtn monthly , please deal with this urgently or cancel my contract.***<br> BN 043901 ... THABANI A MOYO
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MTN South Africa's replyOfficial
10 Jun 2015, 13:48Hello archy,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your insurance claim has been approved, your claim reference number is 442733 which can be claimed at your nearest MTN Store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your insurance claim has been approved, your claim reference number is 442733 which can be claimed at your nearest MTN Store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 13:48
Official
Hello archy,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your insurance claim has been approved, your claim reference number is 442733 which can be claimed at your nearest MTN Store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your insurance claim has been approved, your claim reference number is 442733 which can be claimed at your nearest MTN Store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,