CS
Christoffel S
1 reviews | Active since May 2012
05 Jun 2015, 17:07
No response
My partner has requested that one of his contracts be cancelled and changed to prepaid as the contract has reached its term. Mtn did respond the first time and requested that he submit another request closer to teem date. He dis this and now mtn is not responding. The number in question is ***. He can be contacted on ***
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MTN South Africa's replyOfficial
11 Jun 2015, 15:40Hello Chicco07,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The remaining airtime has to be used or transferred by the user to the requested number as MTN cannot transact on the customer's account without his permission for security purposes.
So please transfer the airtime as I am going to escalate the request to be cancelled.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The remaining airtime has to be used or transferred by the user to the requested number as MTN cannot transact on the customer's account without his permission for security purposes.
So please transfer the airtime as I am going to escalate the request to be cancelled.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply11 Jun 2015, 15:40
Official
Hello Chicco07,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The remaining airtime has to be used or transferred by the user to the requested number as MTN cannot transact on the customer's account without his permission for security purposes.
So please transfer the airtime as I am going to escalate the request to be cancelled.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The remaining airtime has to be used or transferred by the user to the requested number as MTN cannot transact on the customer's account without his permission for security purposes.
So please transfer the airtime as I am going to escalate the request to be cancelled.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,