AK
Anton K
1 reviews | Active since Jun 2015
04 Jun 2015, 09:37
NO RESPONSE
MY PHONE WAS ****** AND I NEED IT TO BE BLACK LISTED IN ORDER TO GET IT REPORTED AT THE POLICE . i HAVE TRIED THE CALL CENTRE , I WENT TO MTN BRANCHES AND EVEN TRIED THEIR NEED HELP EMAIL BUT THREE WEEKS DOWN THE LINE NOTHING HAS BEEN DONE OR ANY HELP OFFERED . mY INSURANCE WILL NOT PAY OUT IF THE PHONE HAS NT BEEN REPORTED ****** AT THE POLICE AND FOR THAT I NEED THE PHONE BLACKLISTED BUT WITH OUT MTN I CAN NOT DO THAT
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 14:19Hello ANTON26,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to our records your handset is blacklisted and the reference number was e-mailed to you.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to our records your handset is blacklisted and the reference number was e-mailed to you.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 14:19
Official
Hello ANTON26,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to our records your handset is blacklisted and the reference number was e-mailed to you.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
According to our records your handset is blacklisted and the reference number was e-mailed to you.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,