AD
Amanda D
1 reviews | Active since Mar 2009
26 Mar 2019, 16:28
No response !!
Good day I am not able to login to respond on my previous review, so loaded my other profile...... I am so unhappy that I posted about taking advantage of a pensioner recently - my mother - and that we were contacted 12 days ago and then never contacted again !
Zanette Portia Viljoen was the person who contacted us... My review is below... Can we PLEASE sort this out now...
Completely upset with what MTN has done to my pensioner mother. Contract was up, so she went in-store (in November last year) and asked for a month to month package WITHOUT A DEVICE (so she could cancel if necessary). Was offered a black Friday deal with 40 gigs data per month. The salesman still called me to confirm my moms requirements and I explained that she is a pensioner with financial insecurity and therefore cant be tied into a contract with a device. He then suggested the package and got her to sign everything. She received the 40 gigs once-off and since then she has been having to buy her own data as she receives so little data per month. She placed a query 1- ********** 4138 and is still not receiving her data. Since then she has been in hospital for 2 surgeries and is now bed bound for the next 3 months. There is no way she can drive around to sort this. Today I tried to sort things with Andile on 808 - reference 1- ********** 0506. I was prepared at that stage to change the a cheap voice package. She said that a contract cant be changed without going in store (which my mother cant do for 3 months). I then decided that we would rather cancel the monthly contract and change to pay-as-you-go and she says that i cant do that without a cancellation fee ! How is this possible??? We specifically did not take a device so that would not have to pay a contract. She then said that I AM paying for a device, which we did not receive. She explained that this was the "promotion" fee on the bill. This is just taking advantage of a pensioner... She has been paying for data that she does not get. And she is paying over R400 a month for what ? No device - No 40 gigs ? And now a cancellation fee? All we want now is for the number to be converted to prepaid with immediate effect, and for her to be refunded for the data that she has been paying for since December and not receiving. I am not accepting this at all and want it sorted immediately. Apparently ********** 477 is also under her name. Not sure if it is something she is paying for but we want that cancelled as well. You are welcome to call my mother direct ONLY to clear security but keep in mind that she is just out hospital and cannot be upset by you about this. After clearing security with her you are welcome to then call me direct to take this further.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
27 Mar 2019, 07:44Good day Amanda
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Zenette Portia Viljoen for her to contact you with an update.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Zenette Portia Viljoen for her to contact you with an update.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply27 Mar 2019, 07:44
Official
Good day Amanda
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Zenette Portia Viljoen for her to contact you with an update.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Zenette Portia Viljoen for her to contact you with an update.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
AD
Amanda D's updateReviewer Update
01 Apr 2019, 10:22Good day
I still cannot believe that this has not been sorted. Zenette must have handed this over to Peter, who called me once, and was not fully briefed by Zenette and said that he would have to do some investigation and come back to me.... Nothing since. My mom has just been debited R459 again - for what ? She has never receiced the data that she supposedly signed up for... She is just being ****** by you.. 1. We want the number changed to Pay as you go immediately. Then 2.) we want an investigation done on what was charged and what was provided so that she can be credited / refunded by the overcharging.
AD
Amanda D's update01 Apr 2019, 10:22
Reviewer Update
Good day
I still cannot believe that this has not been sorted. Zenette must have handed this over to Peter, who called me once, and was not fully briefed by Zenette and said that he would have to do some investigation and come back to me.... Nothing since. My mom has just been debited R459 again - for what ? She has never receiced the data that she supposedly signed up for... She is just being ****** by you.. 1. We want the number changed to Pay as you go immediately. Then 2.) we want an investigation done on what was charged and what was provided so that she can be credited / refunded by the overcharging.
AD
Amanda D's updateReviewer Update
11 Apr 2019, 09:28Dear Telkom. What is going on???... after my last complaint a man called Peter phoned me... only knowing half the facts. When I explained that (other than the fact that we are trying desperately to convert to prepaid) my mother has NEVER even received the data that she is meant to get on her new "contract" he said that he will look into it and get back to me.... And, lo and behold, nobody has contacted us again. PLEASE - we want the number changed to prepaid not negotiable !! Then we also feel that we are due a refund for the fact that she was never been given the 40 gigs pf data and has had to buy data every month... with this being the 3rd report on hello peter in a month - we simply do not know where else to turn !!!!!
AD
Amanda D's update11 Apr 2019, 09:28
Reviewer Update
Dear Telkom. What is going on???... after my last complaint a man called Peter phoned me... only knowing half the facts. When I explained that (other than the fact that we are trying desperately to convert to prepaid) my mother has NEVER even received the data that she is meant to get on her new "contract" he said that he will look into it and get back to me.... And, lo and behold, nobody has contacted us again. PLEASE - we want the number changed to prepaid not negotiable !! Then we also feel that we are due a refund for the fact that she was never been given the 40 gigs pf data and has had to buy data every month... with this being the 3rd report on hello peter in a month - we simply do not know where else to turn !!!!!