LH
Louis H
1 reviews | Active since Aug 2010
22 May 2015, 14:37
NO RESPONSE
No response from the below e-mails<br> <br> Good day,<br> <br> If I do not receive any reply from your customer care before 12:00 on Monday I would like to cancel my contract and give you the 21 day notice for cancelling the contract? You would see both my communication, on the 23rd April and the 19th May 2015.<br> <br> Kind regards,<br> <br> Louis Herrewyn<br> ***<br> ***<br> <br> From: Louis Herrewyn [Email Removed] <br> Sent: 19 May 2015 03:09 PM<br> To: [Email Removed]<br> Subject: RE: PHONE NUMBER *** (First Mail)<br> <br> <br> --- Forwarded message ---<br> From: <br> Date: Thu, Apr 23, 2015 at 12:41 PM<br> Subject: URL REPORT FOR ***<br> To: [Email Removed] <br> Good day,<br> <br> This is Louis Herrewyn , about 5 months back I signed a contract for a Wireless rooter at home that includes 2gig. I am not happy at all, due to the data being used up within 4 days. I have checked all the devices and could not pick up the problem of the uses of the devices. My number is ***.<br> <br> Please assist with the URL report so that I could see who is using the data?<br> <br> Kind regards,<br> <br> Louis Herrewyn<br> ***<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
27 May 2015, 09:46Hello herrewyn5,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly be advised that we have acknowledged your query however resolution might be delayed as MTN is currently undergoing an industrial strike action.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly be advised that we have acknowledged your query however resolution might be delayed as MTN is currently undergoing an industrial strike action.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply27 May 2015, 09:46
Official
Hello herrewyn5,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly be advised that we have acknowledged your query however resolution might be delayed as MTN is currently undergoing an industrial strike action.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly be advised that we have acknowledged your query however resolution might be delayed as MTN is currently undergoing an industrial strike action.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,