JZ
Johan Z
1 reviews | Active since Jan 2014
18 Apr 2018, 10:32
No response
I am a disabled person reliant on my cellphone to operate my hearing device. I did and upgrade, and before my new cell phone was delivered I got a new hearing aid requiring an i-phone to for streaming. I contacted MTN and they agreed to cancel the upgrade as the new handset wasn't delivered yet. I even phoned the courier company to inform them and they confirmed that the handset was returned to MTN. Now I don't receive any update and the consultant is not responding to my emails. I can't use all the functionality of my hearing device because I still use my old phone.
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MTN South Africa's replyOfficial
18 Apr 2018, 11:05Good day Johan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we are currently working on your complaint. I have noticed that you have reported this via social media. Our social media team are busy resolving your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Apr 2018, 11:05
Official
Good day Johan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we are currently working on your complaint. I have noticed that you have reported this via social media. Our social media team are busy resolving your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JZ
Johan Z's updateReviewer Update
11 May 2018, 14:02Good day. To date my issue with my cell phone upgrade still hasn't been resolved. I find it difficult to understand how it can take months for MTN to receive the undelivered hand set back into their system. Can you please look into the matter and let me know?
JZ
Johan Z's update11 May 2018, 14:02
Reviewer Update
Good day. To date my issue with my cell phone upgrade still hasn't been resolved. I find it difficult to understand how it can take months for MTN to receive the undelivered hand set back into their system. Can you please look into the matter and let me know?