dS
doug S
1 reviews | Active since Nov 2016
26 Mar 2018, 17:16
No response
I have now been trying for 6 days to obtain a refund - have visited MTN twice and spoken to their call centre twice - they have provided a reference number and absolutely nothing else - their customer service is an oxy*****! Arrogant is an understatement!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Mar 2018, 10:42Good day Doug,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please take note that due to the value of the credit, kindly confirm what is the amount that was paid in to your MTN account. I have tried calling you, however, your phone was on voicemail.I have left a message. We can confirm that your payment has been allocate to your MTN account and the account is in credit.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Mar 2018, 10:42
Official
Good day Doug,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please take note that due to the value of the credit, kindly confirm what is the amount that was paid in to your MTN account. I have tried calling you, however, your phone was on voicemail.I have left a message. We can confirm that your payment has been allocate to your MTN account and the account is in credit.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
dS
doug S's updateReviewer Update
27 Mar 2018, 16:38Afternoon - the reason that my phone is on voice is that I am in Germany - the message clearly says do not leave a message - send an sms - I have not been in receipt of same!
As regards the amount - I incorrectly paid R75 050.00 instead of R750.00 (silly me!) which is stated both in the reference, and you have proof of payment - please do not play lip service - just reimburse the money - we are now at one week!
Yours
Doug
dS
doug S's update27 Mar 2018, 16:38
Reviewer Update
Afternoon - the reason that my phone is on voice is that I am in Germany - the message clearly says do not leave a message - send an sms - I have not been in receipt of same!
As regards the amount - I incorrectly paid R75 050.00 instead of R750.00 (silly me!) which is stated both in the reference, and you have proof of payment - please do not play lip service - just reimburse the money - we are now at one week!
Yours
Doug