No Response

I have been trying to close my wife's MTN account for a while now. The only response I get from MTN to my emails is an acknowledge of request. How do I proceed from here?

Dear Valued Customer, Thank you for your continued support. This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes. We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates). Our operating hours are Monday to Friday 8AM to 5PM Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za) where you can: • View Upgrade eligibility on your contract • View your bill • Update your personal details • Add/ delete services • And much more… You may also access our latest promotions by clicking on the link below: https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx

Kind Regards, MTN Retentions

----- Richard Noakes Wrote -----

Dear MTN THIS ACCOUNT IS CLOSED!!!!! Please refrain from billing further amounts and credit all amounts charged in error. Please confirm account closure as a matter of urgency. You may contact me on ********** if needed. The address ********** is shortly to be discontinued. Sincerely Sandra Noakes From: Retentions ********** Sent: Monday, January 15, 2018 11:13 To: ********** Subject: Re: RE: Account Closure A ********** [# ********** 5] Dear Valued Customer, Thank you for your continued support. This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes. We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates). Our operating hours are Monday to Friday 8AM to 5PM Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za) where you can: • View Upgrade eligibility on your contract • View your bill • Update your personal details • Add/ delete services • And much more… You may also access our latest promotions by clicking on the link below: https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx

Kind Regards, MTN Retentions

----- Richard Noakes Wrote -----

Good day Is there any progress on this service request? Sincerely Sandra Elizabeth Noakes From: Retentions ********** Sent: Saturday, January 6, 2018 11:05 To: ********** Subject: Re: Account Closure A ********** [# ********** 5] Dear Valued Customer, Thank you for your continued support. This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes. We will endeavour to have your query resolved and feedback to you within 2 business days. In the event that you have not received feedback, you may contact us by calling 808 and selecting option 4 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates). Our operating hours are Monday to Friday 8AM to 5PM Try out our new MyMTN app (available on iOS and Android) or our MTN Self Service website (https://mycontract.mtn.co.za) where you can: • View Upgrade eligibility on your contract • View your bill • Update your personal details • Add/ delete services • And much more… You may also access our latest promotions by clicking on the link below: https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx

Kind Regards, MTN Retentions

----- Richard Noakes Wrote -----

Dear Sirs Please close Account Number A ********** (number ********** ) with immediate effect and also any associated services connected with it. Let me know when this has been done, thank you. Also let me know if you require any further information. Note that I can no longer be reached on 083 ********** as I have emigrated and no longer live in South Africa. Thank you for your service. Sincerely Sandra Elizabeth Noakes “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ” “The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”