1 reviews | Active since Feb 2018
No Response
No assistance to my request that was submitted via email a few days ago. I have previously received assistance on the same email but in this particular case its like I stopped existing.
My phone is off and I need it to be reactivated. It was reported lost and then found several hours later. MTN could not track my phone at the time but at least assisted to switch it off. Soon as what the phone was recovered I informed MTN to make my phone usable again.
Unfortunately no one is responding to any of my email request, not even acknowledging. I cannot make any online bank payments due to the OTP that supposed to come to this same phone. My MTN Query Reference Number: ********** 4. Thobeka Maya and Tarryn Bennet on email ********** last made contact on Monday. It is Thursday today and have heard or received no assistance yet even though after making several attempts every day.
I really hope that someone from MTN sees this message and is able to assist.
Good day Jean,
Thank you for your post.
We thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Kindy be advised that the services on the number *** have been reconnected as per your request. Your line has also been refreshed on the network so please switch the device off for a period of 3-5 minutes, restart then test the service functionality.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Jean,
Thank you for your post.
We thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Kindy be advised that the services on the number *** have been reconnected as per your request. Your line has also been refreshed on the network so please switch the device off for a period of 3-5 minutes, restart then test the service functionality.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,