No response

I am trying to do a contract upgrade for an iPad through the centurion iStore. The MTN system that the iStore login into says the upgrade is provisionally approved but that the credit / Usage limit needs to be increased. I went to the centurion MTN store where the consultant I spoke to advised that I would have a quicker turn around if I called 808 myself and requests the limit increase.

I called 808 and duly asked that my limit be increased, received a reference number and have been waiting ever since.

I have called 808 (Wednesday 27/12 and Thursday 28/12) and have still not been assisted. Every time you call you are told to wait between 48 to 72 hours.

When I ask for the number of the credit control department I am told they don’t have a number for the public to call. I was given a number by one consultant but that doesn’t work either.

MTN seem to be on a one way slippery downhill slope to once again provide terrible service and not giving a rats **** about contract account holders.