1 reviews | Active since Sept 2017
No response
So after all the clarification. I still didnt received my money back of what MTN said they will credit me back. This is unacceptable!!! I cant believe it. I was billed correctly but im still waiting on my money, or i wont pay my next payment!
Please respond to this ASAP!
Thank you for your post.
We apologize for the delayed response.
We sincere apologized for any inconvenience incurred.
On he 6-9-2017 i have assisted you with feedback:
"Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the 1GB data was never removed from the upgrade date in May 2017.
This service has been removed now and the account will be credited for the 1GB data charges from May to August 2017.
The credit will reflect +- 5 working days and the credit will be used against the next MTN invoice. The credit balance R640.00
Kind Regards,
Alice van der Merwe "
06/09/2017 at 07:40:19
The credit do reflect and will be used against the next invoice.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We apologize for the delayed response.
We sincere apologized for any inconvenience incurred.
On he 6-9-2017 i have assisted you with feedback:
"Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the 1GB data was never removed from the upgrade date in May 2017.
This service has been removed now and the account will be credited for the 1GB data charges from May to August 2017.
The credit will reflect +- 5 working days and the credit will be used against the next MTN invoice. The credit balance R640.00
Kind Regards,
Alice van der Merwe "
06/09/2017 at 07:40:19
The credit do reflect and will be used against the next invoice.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,