dG
dhameer G
1 reviews | Active since Dec 2015
28 Sept 2017, 09:21
No response
I app**** for a contract via mtn direct sales. I received an order number email which also said that an mtn rep would call me to get my details. I did no receive a call since. I then lodged a no response query on the website and received a new email saying that my query would be attended to. I even got a ticket number Ticket#: ********** 8.
Still I am yet to get a response. I can't even call the mtn direct number( ********** 667) given to me by a call center agent as no one picks up. I have spent over R25 on calls here trying to get through as I am not on MTN at the moment.
I am completely appalled by this experience
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Replies (2)
MTN South Africa's replyOfficial
03 Oct 2017, 09:58Dear Dhameer,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply03 Oct 2017, 09:58
Official
Dear Dhameer,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
dG
dhameer G's updateReviewer Update
03 Oct 2017, 11:09So is someone from mtn direct sales planning to contact me as this does not solve the problem
dG
dhameer G's update03 Oct 2017, 11:09
Reviewer Update
So is someone from mtn direct sales planning to contact me as this does not solve the problem