No response!!!
I submitted my documents 3 weeks ago and was told the ***** department would give me feedback within 5 days. Guess what? NO RESPONSE! And now Alice van Der Merwe is simply ignoring my queries! I need feedback! I do not have an account with you, but you said I have 4 contracts with mtn! Now I have a ****ty credit record through no fault of my own. Man up and assist people before you ruin more lives!
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. I have discussed the matter with Alice and she assures me that she is treating this matter as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
What has happened thus far is that she has deactivated the 4 lines and stopped the Debit Order. she is just waiting for feedback from ***** and then she will filter the outcome to you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. I have discussed the matter with Alice and she assures me that she is treating this matter as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
What has happened thus far is that she has deactivated the 4 lines and stopped the Debit Order. she is just waiting for feedback from ***** and then she will filter the outcome to you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,