FJ
Fatima J
1 reviews | Active since Aug 2013
13 May 2015, 10:45
No response
hello I have sent an email regarding my airtime being depleted from R408 to R8 and I still have not gotten a response yet. I received an email saying it will take 54 hours to respond but it's been more then that
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 12:11Hello F.J,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the airtime was used on internet connections on the 23rd of April 2015. It shows that you were charged first from your data bundles and then from your airtime balance.
Please note that besides internet usage your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the airtime was used on internet connections on the 23rd of April 2015. It shows that you were charged first from your data bundles and then from your airtime balance.
Please note that besides internet usage your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 12:11
Official
Hello F.J,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the airtime was used on internet connections on the 23rd of April 2015. It shows that you were charged first from your data bundles and then from your airtime balance.
Please note that besides internet usage your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the airtime was used on internet connections on the 23rd of April 2015. It shows that you were charged first from your data bundles and then from your airtime balance.
Please note that besides internet usage your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,