JI
Jay I

1 reviews | Active since Jul 2009

08 May 2015, 10:59

No response

I have been trying to cancel a contract with MTN for over a week. If you dial 808 and select the \speak to an operator"the call is terminated. I then tried using their online service to cancel the contract on Tuesday. The call was logged and the promise was to respond in 48 hours. Still no response. Seems like if they know you want to cancel the contract they do not respond to allow you to cancel.<br> """

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2015, 14:00
Official
Hello jayi,

Thank you for addressing your concern with us.

The matter is being investigated and we will revert with a resolution shortly.

Kind regards
MTN

Best regards,