OD
Omprakash D
1 reviews | Active since May 2015
06 May 2015, 11:30
no response
I Have taken a mobile contract via Nashua mobile but with an mtn contract. My instalment for the month is R605. This month they wanted to debit R2100 from my account and that amount was not available. When I contacted MTN customer care (808 number) for the 16th time a consultant finally answered and was not interested in anything I was saying and eventually hung up on me. Each time I called I was on hold for 30minutes. I need this problem resolved with regards to the debit on my account but I cannot get any feedback from mtn. PLEASE HELP
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Aug 2016, 12:03Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the number provided we do not pick any bill for R2100.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply02 Aug 2016, 12:03
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the number provided we do not pick any bill for R2100.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,