SVDM
SHARON VAN DER MERWE
1 reviews | Active since Apr 2015
05 May 2015, 14:26
NO RESPONSE
AFTER LODGING A COMPLAINT - NO RESPONSE TO QUERY - MONEY WAS DEDUCTED ON DEBIT ORDER AND EACH TIME WE CALL THE CALL CENTRE - WAIT FOR 20 MINUTES JUST TO BE TOLD THE COMPALINT IS STILL BEING INVESTIGATED - SINCE 21ST APRIL???/
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Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 10:51Hello sharon60,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records you have received communication regarding your complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records you have received communication regarding your complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 10:51
Official
Hello sharon60,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records you have received communication regarding your complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records you have received communication regarding your complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,