NS
Nelson S
1 reviews | Active since Mar 2014
24 Apr 2015, 11:10
NO RESPONSE
My Iphone has fallen and broken and my upgrade is 1 May 2015, which is fine. But I asked for a earlier upgrade as I need a cell phone asap for running my business. I got told yes I can on Monday 20 April 2015, someone would call me before 5pm on Monday or Tuesday morning. It is now Friday and I have had no response and no one can help me as I have been to MTN stores at Stoneridge and got told to call 808. I have called 808 on Monday and every time I call 808 I sit for 20-30mins till someone answers. I just want service I need a phone and I need someone to call urgently or at least a call that was promised. The REF number is ***
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Replies (1)
MTN South Africa's replyOfficial
07 May 2015, 10:36Hello Nelo1987,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that an upgrade has already been processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that an upgrade has already been processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 May 2015, 10:36
Official
Hello Nelo1987,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that an upgrade has already been processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that an upgrade has already been processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,