NG
Nonjabulo G
1 reviews | Active since Sept 2014
04 Apr 2015, 22:26
No response
This is a follow up on a complaint I reported on the 4th of March. Kagiso Kekane responded to it and asked for certain documents. I sent these through but I have not received any response from him. Instead now I have been billed R596.00. This is depressing. I am now considering legal action or taking this up with the consumer protector. What am I supposed to do to get my account fixed? is this how MTN treats their customers? Reference : REQ:***<br> <br> Regards,<br> <br> N Gule
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MTN South Africa's replyOfficial
24 Apr 2015, 10:49Hello NGule,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records Kagiso received the proof of contract as requested and logged a billing query and for the package to be amended.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records Kagiso received the proof of contract as requested and logged a billing query and for the package to be amended.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply24 Apr 2015, 10:49
Official
Hello NGule,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records Kagiso received the proof of contract as requested and logged a billing query and for the package to be amended.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records Kagiso received the proof of contract as requested and logged a billing query and for the package to be amended.
Best regards
Mantoa
REQ:***
Best regards,