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<p>I've been trying to contact someone in the credit control area for the past 2 days to have my insurance payment receipted and my account updated. </p> <p> </p> <p>I've sat on hold for well over an hour on 4 seperate phone calls, I've dialed ********** which is a number provided by the 808 call centre and subsequently is a closed call centre. I've emailed my credit controller, Arthur Khambule numerous times and nothing. Not an acknowledgement of receipt of my email, by anyone, not even an automated response.</p> <p> </p> <p>Can someone..... PLEASE give me a call or drop me an email today with a resolution to this? </p> <p> </p>
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MTN South Africa's replyOfficial
10 May 2017, 19:38Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
MTN South Africa's reply10 May 2017, 19:38
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
's updateReviewer Update
11 May 2017, 15:34Thank you for replying. I recieved an email from the generic mailbox - corporate consumer mailbox and discovered where the error on the MTN system had been made.
I've since been trying to come to an agreement on a way forward so that my life doesn't stop and am getting absolutely nowhere. From being mildly annoyed to becoming seriously frustrated... and wondering again - why on earth am I still on this network for 9 years?????
Can someone please CALL me not email to sort this out?
's update11 May 2017, 15:34
Reviewer Update
Thank you for replying. I recieved an email from the generic mailbox - corporate consumer mailbox and discovered where the error on the MTN system had been made.
I've since been trying to come to an agreement on a way forward so that my life doesn't stop and am getting absolutely nowhere. From being mildly annoyed to becoming seriously frustrated... and wondering again - why on earth am I still on this network for 9 years?????
Can someone please CALL me not email to sort this out?