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HK
Henry K

1 reviews | Active since May 2017

02 May 2017, 10:37

No response

<p>I Emailed Mtn on the 18-04-17 and multiple times thereafter with my issues but still have got tan no response</p> <p>I was on a contract with MTN unit my contract expired recently. Just before my 24 months were finished I was given a call by MTN to find out if I would also like to review my contract with a new phone. I then agreed to update my account with you guys and the new phone was supposed to be delivered shortly upon which the new contract would start. I however then waited like a month for the courier to bring my new phone so I could get started with my new contract but the courier never came. I then went to my local MYN store (Langebaan Laguna mall)to get them to phone you guys to find out what’s going on. I then was told the phone is on its way and again I waited. I then returned to my local MTn store to cancel this new contract as I never received my new phone. Upon cancellation I was told everything was sorted out for me(new contract cancelled)but for the last two months the new contracts amount has been deducted from my account and when I go into my local MTN store to find out what is up and to cancel, phone calls are done upon which at the end of these calls to MTN I am told that it has been cancelled but until next month then I see the amount has just been deducted again</p> <p>Issue 2:</p> <p>Every time that someone calls me on my MTN no. it does not ring but instead some advert voice comes on, no ringing. I have also been to my local MTN store to cancel this add which again after phone calls are made to MTN I am told that it has been cancelled but it never is.</p> <p>After no feedback I had to go in at my local Mtn store but also they just log the issue on the system and wait for customer support but again no feedback. I have also been to my local Mtn store multiple times regarding these issues but also/again no feedback.</p> <p> </p> <p>Why am I paying monthly for a contract that I do not even have(No new cell phone)?</p>

0
Replies (7)
MTN South Africa
MTN South Africa's reply03 May 2017, 12:42
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Our records shows that the upgrade has now being cancelled and you have been credited an amount of R1,410.03 (incl vat) for the difference in monthly subscription fee charged after the upgrade.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,

HK
Henry K's update08 May 2017, 11:24
Reviewer Update

Ok you have posted your apology and said I will be refunded, thank you, I accept your apology but however I see that your reply was posted and your feedback was exactly the response I wanted(That MTN will refund me R1,410.03 (incl vat) but it is now the 08/05/2017 and still I have not heard anything from MTN except this reply.

Regards

HK
Henry K's update09 May 2017, 09:11
Reviewer Update

It has been 03/05/2017 since MTN has rep**** to my issue but MTN has phoned me 3 times to renew my old contract. Does MTN staff not communicate with one another, the one MTN employee doesn’t know that the other employee phoned me in regards to the same query, for me to fork out more cash for a contract renewal. So when MTN needs money they are quick to get hold of you, multiple times but when you experience a issue with MTN where they need to refund a person, you just do not get hold of MTN at all. This service is becoming unacceptable .Is no one going to reply to my issue and again next month money gets deducted from my account and next month this issue with MTN just continuous..

Please just respond MTN. This is becoming ridicules’ issue!!!

HK
Henry K's update10 May 2017, 07:58
Reviewer Update

Still no response ,really MTN???

HK
Henry K's update10 May 2017, 08:09
Reviewer Update

Wows there are quite a few negative reviews on MTN's part. So I am not the only one experiencing bad service. You need to step up your game MTN ,this service is unexcitable and it is going to cost you customers in the future if you don’t pay attention to your clients complaints!!!

HK
Henry K's update19 May 2017, 14:10
Reviewer Update

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HK
Henry K's update24 Aug 2017, 14:54
Reviewer Update
Expecting bad service from MTN, as usual Wow ok so after all this time MTN still has not responded to me about this money the deducted from my account every month, not a word, but the deduction of money ended after three months but I was not told why. So when I went into my local MTN store(Laguna mall ,Langebaan)they logged into my account I was told that I have been credited with the amount. How nice of MTN to inform me about this(Sarcasm)no one informed me what so ever....I unfortunately have to use MTN as my service provide because I live in Langebaan and they are the only cell providers here, closest is Vodacom in Vredenburg which is 30km away. If I could I WOULD CHANGE SERVICE PROVIDER ASAP TO ANY OTHER NETWORK THAN MTN ..You can’t write to customer service because the NEVER EVER reply and when I go into my local MTN shop here (Laguna mall, Langebaan)the service is just as BAD.....they do not have stock when I want to renew my contracts so I had to wait to get my new upgrade and then when I finally got it ..The free data special that they advertised in June 2017 with the upgrade I also have not received and when making a quire about this here at my local MTN store (Laguna mall, Langebaan)I also just get no response via Email so I have to physical go in to the shop and then all I am told is that they also Emailed the customer service but have gotten no response back yet either, the first month is almost finished…….I AM SO FED UP WITH THIS BAD MTN SERVICE, even before I contact then I expect BAD service and I have not been wrong as of yet, I always receive BAD,BAD service at MTN…and as I said if there was any other service provider here I would change cellular providers in an instant to whoever, just so I don’t have to deal with MTN BAD service, which I have come to except from MTN. Also I am not the only one here in Langebaan that feels this negative about MTN…..In general this is the feeling among whom I spoke(Locals)everyone here is fed up with the MTN’s BAD service here……PLEAS ,PLEASE, PLEASE Hello Peter, MTN is really, really BAD . HELP!!!