NO RESPONSE

Thank you for your post.

We apologize for any inconvenience incurred.

The legal team have assisted me with the balance outstanding.

The balance outstanding R6008.92 due to payments not received and short payments done to the account.

Since 15-10-2015 we have received payments from your debt collector's as follows:

15-9-2015 payment for R58.81 received, account balance on the 15-9-2015 was

15-10-2015 payment for R58.81 received, account balance on the 15-10-2015 was R5891.30.

13-11-2015 payment for R58.81 received, account balance on the 13-11-2015 was R5832.49.

15-12-2015 payment for R58.81 received, account balance on the 15-12-2015 was R5773.68

15-1-2016 payment for R58.61 received, account balance on the 15-1-2016 was R5714.87.

16-2-2016 payment for R58.61 received, account balance on the 16-2-2016 was R5656.06.

15-4-2016 payment for R58.81 received, account balance on the 15-4-2016 was R5597.25.

10-5-2016 payment for R58.81 received, account balance on the 10-5-2016 was R5538.44

9-6-2016 payment for R45.28 received, account balance on the was R5493.16

11-8-2016 payment for R58.81 received, account balance on the 11-8-2016 was R5434.35.

The last invoice generated to the account was for 1-6-2015 for the 3 cell numbers on the ***,*** and ***. No invoices generated from 1 July, 2015 for the subscription fee as per the signed contract with MTN.

Cell number *** expired 2015-03-05.

We do pick up that this number has been billed for H/W Fee from April to June 2015. Hardware fee is only valid for 24 month for the device. The account will be credited for the billing of the Hardware fee for this invoices generated after te contract expired 2015-03-05, subscription fee is valid.

Cell number *** credit of R434.89 +14% Vat=R495.77.

Cell number *** expire date was due 2015-11-18.

The system did not generated invoices from July 2015 to November 2015, you were liable for the subscription fee until the expire date 18-11-2015. No invoices generated. No credit due for the Hardware fee.

Cell number *** expired date was due 2014-11-13.

The system reflect no notes that you have requested to cancel this line. On the 2-12-2014 you have called in at 10:23 regarding your debit order and the agent did notify you of the term dates of the contracts, you have not called back to request for the cancellation of this line. Our terms and conditions do state that it is the client responsibility to give MTN 30 days cancellation notification. If no notification is received the account will move over to a month to month contact and your airtime and SMS will be allocated to the sim card every month until we received the notification from the client to cancel.

The account have been handed over to the legal department 30-11-2016 for the outstanding balance.

The balance owing to MTN is R6200.00 minus the credit that we will pass for R495.77 for Hardware fee charges for cell ***.

R6200 -R 495.77=R5704.23 need to be paid to clear the account balance and your name and details from the ITC List.

Please make payment:

Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. (N***)

Kind Regards,

Alice van der Merwe

Reference Number: ***2