No response

<p>Logged query on 16 Feb Promised reply 2-24 hours</p> <p>Phoned on 20 th - not resolved yet</p> <p>Phoned on 23rd not resolved yet. Found out the following:</p> <p>Mtn does not contact customer when query resolved</p> <p>2-24 hours is not true its 2-3 working days</p> <p>that changed to 3- 5 working days when query why 2 different answers 2-3 is the minimum and 3-5 is the maximum response time!!!!!So my understanding now is the minimum response time for the minimum is 2 days the maximum for minimum response time is 3 days. For the minimim response for maximum response time is 3 days and the maximum response for maximum response is 5 days!!!! If anyone can make sense of this please let me know!! Bottom line is 6 days later still not resolved!!</p>