NO RESPONSE

<p>I sent the folllowing email on02/02/2017 and I am still awaiting a response!!.</p> <p> </p> <p>According to my policy schedule, insurance on the device commenced on 21 December 2016 and the monthly premium should be R 255-50. I was advised that this amount would be added to my debit or/der for the contract on the device.In December 2016, only the amount for my contract was debited, nothing for insurance. I contacted the call centre in early January 2017, and queried same. The call centre agent advised that I should query same with MTN directly. I called MTN and they advised that Pinnacle should be able to assist as they are not able to assist.</p> <p> </p> <p>I went to the MTN store at the Trade Route Mall and I was advised that what would probably happen is that a pro-rata amount of +/- R 80, and the normal premium of R 255-50, would be debited at the end of January, together with my contract amount.</p> <p> </p> <p>Yesterday, the debit order went off and once again, only the contract amount was taken, nothing for insurance. I called the call centre and the agent advised that it would be best to follow up with MTN. She also advised that it could be that the pro-rata amount for December, plus the premium for January, plus the premium for February, will be debited at the end of February. However, she was not certain whether this would be the case.</p> <p> </p> <p>Kindly advise when, and what amount, will be debited at the end of February.</p> <p> </p> <p>The insurance commenced in December and no premiums have gone off, through no fault of my own. In the event that I have claim between now and the date that the first premium gets taken off, who is going to be responsible for that claim.</p> <p> </p> <p>Your assistance in regarding this matter as URGENT will be appreciated.</p> <p> </p>