VR
Varsha R
1 reviews | Active since Jan 2011
03 Jan 2017, 09:27
No response
<p>I have requested itemised billing on my account from early December, I am been going around in circles and was passed on from one person to another. No response was received. I eventually went to the MTN call centre, where the consultant phoned 173 to try to assist me. After 35 minutes we were advised that I needed to fill in some forms. For some reason, my request for itemised billing had to go through the ***** department (dont know why), so I obtained an affadavid and signed a form and send the information on the 21 December. To date no one has responded to me, I then got intouch with Addul Essack who advised me that Dinesh will call me. Dinesh called me, and advised that he will check on the status of my query. No one has bothered to respond, all I require is my itemised biling, why is this taking soooooo long!!!!!!!!!!!!!!!!!!!!!!</p>
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Replies (5)
MTN South Africa's replyOfficial
09 Jan 2017, 14:55Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply09 Jan 2017, 14:55
Official
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
VR
Varsha R's updateReviewer Update
09 Jan 2017, 21:40Hi Angela
The number that I provided on the post is correct, I subsequently ported over to another network, I was previously on MTN prepaid. All of this was explained to the consultant and I thereafter was told to fill in the forms. Please contact me should you have any queries, this is very urgent and overdue, and extremely frustrating.
VR
Varsha R's update09 Jan 2017, 21:40
Reviewer Update
Hi Angela
The number that I provided on the post is correct, I subsequently ported over to another network, I was previously on MTN prepaid. All of this was explained to the consultant and I thereafter was told to fill in the forms. Please contact me should you have any queries, this is very urgent and overdue, and extremely frustrating.
VR
Varsha R's updateReviewer Update
09 Jan 2017, 21:41You can contact me on the phone number inputted on the form.
VR
Varsha R's update09 Jan 2017, 21:41
Reviewer Update
You can contact me on the phone number inputted on the form.
VR
Varsha R's updateReviewer Update
29 Jan 2017, 07:14It has been 3 weeks and no one has bothered to respond to me, the messages say that we will respond but in reality no one does.
VR
Varsha R's update29 Jan 2017, 07:14
Reviewer Update
It has been 3 weeks and no one has bothered to respond to me, the messages say that we will respond but in reality no one does.
VR
Varsha R's updateReviewer Update
29 Jan 2017, 07:15My number is ***, why is no one respondind
VR
Varsha R's update29 Jan 2017, 07:15
Reviewer Update
My number is ***, why is no one respondind