NO RESPONSE
<p>I lodged an insurance claim for a broken cellphone on 7 November 2016. On the same day MTN Insurance responded and advised me that they had received my claim (Claim # ********** 1) , and that they would respond within "up to 5 days". I have folowed up many times since then but I still have not heard anything further from them. </p>
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MTN South Africa's replyOfficial
07 Dec 2016, 18:33Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply07 Dec 2016, 18:33
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,